Refund & Exchange Policy

Returns & Exchanges

You must call our customer service team on 03337 777 333 to advise us of the reason for your return/exchange. Please be sure to have your order number when you call. Refund: You have 14 days from when your order was shipped to return it for a potential refund. Store Credit: You have 14-30 days from when the order was shipped for a potential store credit. For a return to be accepted, products must be in an acceptable condition and unopened. The following details must be included with the return: Your name, address, order number and details of reason for return. Refunds and store credits for the cost of goods only, and not the postage, once the goods are received. No refund will be given against any sample or free item products. Please be advised, a 20% re-stocking fee may apply. The cost of returning the goods is payable by you and at your own risk. You should obtain proof of posting from the post office for all returns.

Returns address:

Wholesale Health ltd

Unit 10, Hartford Business Centre

Chester Road

Hartford

Northwich

CW8 2AB

Credit is issued in the form of a store credit on your Good Health Naturally account, or where autherised a refund to the card you made payment with, within 7 days following receipt of the product at our distribution centre, or an exchange item will be sent out by generating a new order, a member of the customer service team will be in contact to arrange this

Where an exchange has been requested due to an order processing error, a replacement item will be shipped out upon confirmation to include a returns label to return the incorrect item to our distribution centre.

We do not refund the cost of shipping or handling where it is the customers own choice for refund or exchange.

Note: You cannot return the same product more than one time. This is to prevent excessive returns. Customers can order as many different products as they wish, but we only allow one return order for any particular product per customer.

Damaged Orders

Any damages must be reported within 5 working days of receiving your order. Royal Mail/Courier may request that the damaged items be posted to them for further investigation. Please make a note of the date and time of your delivery if this is possible. Damaged items will be replaced, please call our customer service team.

Missing or incorrect items

Any missing or incorrect items within your order must be reported to us within 5 days of you receiving your order, we cannot rectify any mistakes after this time frame. Please verify you have received all boxes and checked all packing material for small items, also check your invoice for any information on delayed/dropship items. If you are still missing an item(s), call our customer service team.

Exceptions to returns policy

We cannot accept a Health point machine as a return, please contact us for further details with regards to this policy.

We cannot accept any returns of QuantoGram products.

If a pain genie is returned, it must be done so within 30 days, as per 30 days terms of use, where returned in a fully functional undamaged condition a refund will be given less £100 usage charge.