Good Health Naturally Information
What are the contact details?
Phone: 03337 777 333 (outside UK +44 203 746 3283)
Fax: 0870 122 8538
Email: firstname.lastname@example.org or email@example.com
What are office opening hours?
Our telephone lines are open Monday-Friday, 9am-5pm(GMT), excluding bank holidays, messages left outside of these times will be dealt with as soon as possible.
Assistance is also available from our helpdesk and email addresses.
How do I set up an account with Good Health Naturally?
In order to set up an account with Good Health Naturally, you can either click on the link situated in the top bar: Create an account, or you can contact us on 03337 777 333 (outside UK +44 203 746 3283)
How do I access my account if I have lost my login details?
If you have lost or forgotten your username/email address please contact us on 03337 777 333 (outside UK +44 203 746 3283) or firstname.lastname@example.org, a member of the team will be able to confirm this information for you.
If you have lost or forgotten your password, you need to click on the forgotten my password link on the login page and you will be asked to enter your username/email address. You will then be sent an email to confirm this request, once confirmed a temporary password will be emailed to you which will allow you to login and go to your account to update the password section with a password of your choice. If you do not receive the temporary password straight away, please check your spam folder.
How do I change my password?
If you wish to change your password, you firstly need to login and then click on your name top right and then click on personal information where you will be able to update the password section with a password of your choice.
How do I place an Order?
You have two choices when placing an order online:
1. Shop by product, from the main menu bar. For example, go to our "A-Z Product List" and select the products for your needs.
2. Shop by need, from the main menu bar. Select the condition that you want to resolve from the drop down box or the left hand category panel and then select your products in order of importance.
Remember, the product is only part of the solution, lifestyle changes will ensure your long term success.
Does Good Health Naturally accept phone, fax and email orders?
All ordering, price quotes, stock status, and most shipping quotes can be done directly online, but we also accept phone, fax and e-mail orders. For orders, order enquiries and international shipping quotes (where not calculated online) call 03337 777 333 (outside UK +44 203 746 3283), fax 0870 122 8538 or email email@example.com
I did not receive an order confirmation. Was my order submitted successfully?
If you do not receive a confirmation notice upon completion of your order but you had successfully clicked the ‘submit’ button, it is most likely our system received your order but communication back to your PC was interrupted. Please do NOT resubmit the order online. If you do, you may end up with duplicate orders and being charged for both orders as we use an automatic payment system. Call our customer service team on 03337 777 333 (outside UK +44 203 746 3283) to make sure your order was received. Alternatively email us at firstname.lastname@example.org
I am concerned that I may have placed a duplicate order. What should I do now?
Call our customer service team on 03337 777 333 (outside UK +44 203 746 3283), alternatively email us at email@example.com. Where possible we will immediately void and refund the order. However, if duplicate orders have already been shipped, if by Parcel force refuse one of the orders for return back to sender, you will be refunded when those boxes are returned to Good Health Naturally less the cost of the shipping fee. If sent by Royal mail, receive the order and send back to our distribution centre at own cost.
Can I add, change or remove items from my order after it has been submitted?
Once submitted it is only possible to amend or edit an order by calling our customer service team, on 03337 777 333 (outside UK +44 203 746 3283). If, however, the order as already been processed at our distribution centre, items cannot be added or deleted. If you wish to cancel an order or remove items when it has already been shipped if sent by Parcel force refuse the order for return back to sender, you will be refunded when those boxes are returned to Good Health Naturally less the cost of the shipping fee. If sent by Royal mail, receive the order and send back the whole order or unwanted items to our distribution centre at own cost.
May I combine two separate orders to save on shipping costs?
We cannot combine orders for you online. However, if you call us before your order is processed, we can cancel your order and then you can re-order the total amount of items you wanted either on the phone or online. Be aware though that we cannot cancel any order once it has been processed by our distribution centre. Please be aware that we cannot combine orders of different shipping address to save on shipping costs.
Approximately how long does it generally take to process an order?
Orders are processed during office hours of Monday-Friday, 9am-5pm(GMT). For an order to be shipped out on the same day it must be placed before 1pm.
For all further shipping information please see our shipping policy here.
What happens if/when an item is out-of-stock?
If a product that you have ordered is out of stock, we will put this product on back order which means that it will be sent out separately as soon as the product is back in stock. You will see on the website or a member of the customer service team will let you know if an item is out of stock. There will also be a notification on your invoice if other items have been ordered if a product is on back order.
Most products will be back in stock within 1-2 weeks unless the product is long term out of stock with our manufacturer or coming from overseas. Any long term out of stock items will be removed from our site.
We aim to fulfil all back orders within 2-4 weeks otherwise a refund can be issued. If you wish to request a refund for a back order please contact us on 03337 777 333 (outside UK +44 203 746 3283) or firstname.lastname@example.org with your order ID so that we can cancel your back order and issue you with a refund
I have received my order and there is some damage, what do I do?
Any damages must be reported within 5 working days of receiving your order, please contact us on 03337 777 333 (outside UK +44 203 746 3283). Royal Mail/Courier may request that the damaged items be posted to them or back to the distribution centre for further investigation. Please make a note of the date and time of your delivery if this is possible. Damaged items will be replaced.
What should I do if there are missing or incorrect items in my order
Any missing or incorrect items within your order must be reported to us within 5 days of you receiving your order, we cannot rectify any mistakes after this time frame. . Verify you have received all boxes and checked all packing material for small items, also check your invoice for any information on delayed/dropship items, as these will be coming separately and will take longer. If you are still missing an item(s), call our customer service team on 03337 777 333 (outside UK +44 203 746 3283).
I have not received my order, what should I do?
Please check that you received both an order confirmation and PayPal receipt for your order. If you have not received both your confirmations, please contact us via on 03337 777 333 (outside UK +44 203 746 3283) or email@example.com. If the order is for delivery within the UK and it has been 7 days or more since the order was processed please contact us, if it is an international delivery and it has been 21 days or more since the order was processed please contact us.
What if I want to return a product or order for refund or exchange?
Please see our Returns and Cancellations Policy here
Payment and Checkout
How can I pay?
We accept payment by all major credit cards, payment through PayPal and by cheque.
When Will I be charged for my order?
When paying by credit card and paypal you will be charged at the time of the order, if paying by cheque, payment will be taken once the cheque is received and processed. Orders will not be dispatched until full payment has been received.
How can my credit/debit card be declined when I know for certain that I have the funds available?
A credit card can be declined due to an invalid credit card number, expiry date, daily limit, insufficient credit, incorrect billing information on your account,or other reasons. Sometimes the card number itself is input incorrectly. Check online to be sure the number has been input correctly. Contact your credit card company for more information.