You may have questions about our company, our supplements, or how orders and delivery work. Below you’ll find answers to the questions we’re asked most often, from who owns Good Health Naturally to how to track a parcel.
Our Company: British, Family Owned and Independent
Yes. Good Health Naturally is the trading name of Good Health Forever Ltd, a private limited company registered in England and Wales (company number 06005417) and based in Northwich, Cheshire. The family behind the business has worked in nutrition and supplements for more than 30 years, and our team, our nutritionists, and our formulation decisions are all based here in the UK. You can read the full family story on our About Us page.
Good Health Naturally is owned and run by the Redfern family. It was co-founded by Robert and Anne Redfern, and Anne and her daughter Lucy are the company’s directors today. There is no parent company behind us.
No. Good Health Forever Ltd is privately owned by the Redfern family and is not part of a pharmaceutical group or any wider corporate structure.
Our supplements are made at approved facilities in the UK, Europe and the United States, all operating to GMP standards, with batch testing and a Certificate of Analysis provided for every batch. Every formula is developed and specified by our own team in Cheshire, and the business remains British owned and family run wherever an individual product is manufactured.
Ordering
You can order directly through our website by adding products to your basket and checking out. You can also create an account or log in using your username and password to make future orders even easier. If you’d prefer to order by phone, call us on 0333 7777 333, Monday to Friday, 9am to 5pm, and our team will be happy to place your order for you.
Yes. Call us on 0333 7777 333 during opening hours (Monday to Friday, 9am to 5pm, excluding bank holidays) and we will take your order and payment securely over the phone.
If your order has not yet been dispatched, we’ll do our best to make the changes you need. Call us on 0333 7777 333 with your order number as soon as possible. Once an order has been dispatched we are unable to amend it, but you can return it under our returns policy.
We process orders quickly, so contact us as soon as possible on 0333 7777 333 or at [email protected]. If your order has not been dispatched, we will cancel and refund it. If it has already left us, you can return it for a refund within 14 days of your order arriving.
Yes. You’ll receive an email confirming your order, followed by another email once it has been dispatched with your tracking details.
If your order has not been dispatched, call us with your order number and we will update the address. Once an order is with the courier, we cannot redirect it.
If a product is out of stock, click the “Notify Me” button on the product page and we’ll email you as soon as it’s available again. You can also sign up to our email newsletter, where we announce when popular products are back in stock.
If your package arrives damaged, items are missing, or there is any problem with the products received, report it within 5 working days of receiving your items. Call 0333 7777 333 or email [email protected] and our team will do everything we can to put things right as quickly as possible.
We are sorry to hear that. Contact us within 5 working days of delivery with your order number and, if possible, a photo of the damage, and we will arrange a replacement or refund.
We don’t include pricing information inside parcels, making it easy to send products directly to someone else.
Payment
We accept all major credit and debit cards and PayPal, Apple Pay, Google Pay through our secure checkout. You can also pay by card over the phone.
Yes. All payments are processed through a secure, encrypted checkout. We never store your full card details.
Contact our team on 0333 7777 333 or [email protected] with your order number and we will investigate and resolve it promptly.
Yes, all prices shown on the website include VAT where applicable.
Only one promotional code can be used per order unless otherwise stated.
Shipping and Delivery (UK)
Orders placed before 2pm GMT, Monday to Friday, are shipped the same day. Orders placed after the cut-off, or at weekends and on bank holidays, are shipped the next working day. For more information about delivery, visit our Shipping and Delivery page.
UK delivery is free on orders over £60 (product value). For orders under £60, you can choose from the following delivery options: Royal Mail Tracked 48 – £4.00 (typically 2–5 working days); Royal Mail Tracked 24 – £5.50 (typically 1–2 working days). Please note that delivery charges and thresholds may differ for practitioner, wholesale and international orders.
Orders are dispatched using your chosen Royal Mail delivery service: Royal Mail Tracked 24: typically 1–2 working days; Royal Mail Tracked 48: typically 2–5 working days. Orders placed before 2pm on a working day are usually dispatched the same day. Delivery times are estimates and may occasionally be affected by factors outside our control, such as bank holidays or delays within the Royal Mail network.
Yes. We offer Royal Mail Tracked 24, which typically delivers within 1–2 working days for £5.50. Alternatively, you can choose Royal Mail Tracked 48 for £4.00, which typically arrives within 2–5 working days.
Yes. You will receive tracking details by email as soon as your order has been dispatched.
If your order ships with Royal Mail, you can request it be left in a secure location.
First, check your tracking link from the dispatch email. If the tracking shows no movement, or your order is overdue, contact us on 0333 7777 333 or [email protected] with your order number and we’ll investigate with the courier and keep you updated until your order reaches you.
Our couriers may deliver on Saturdays, depending on the service. Our own team is available Monday to Friday, 9am to 5pm, excluding bank holidays.
International Delivery
Yes, we ship all over the world. Please email the team if you do not see your country in the drop-down list. Shipping costs are calculated at checkout based on destination and weight. If you are in the United States, please order from our dedicated US site for faster delivery and local pricing. Please note, depending on your country, you may be liable for local customs duties, import taxes or handling fees.
International shipping is calculated at checkout. Depending on your country, you may be liable for local customs duties, import taxes or handling fees on arrival. These are set by your local authorities and are the responsibility of the recipient. We recommend checking your country’s import rules before ordering.
Delivery times vary by destination, 2-5 days but allow up to 10 days in some destinations. Actual transit time will vary by destination country, exact service chosen, customs clearance, and local delivery conditions. You will receive tracking information by email.
Returns and Refunds
If you change your mind, you can return unopened products in their original condition within 14 days of receipt for a refund. Contact our team on 0333 7777 333 or [email protected] with your order number and we will guide you through the process. Full details are on our Refund and Returns page.
Contact us first with your order number and reason for return, and we will confirm the return address and process.
Refunds are processed back to your original payment method once we have received and checked your return. Please allow 3-5 working days for the funds to appear, depending on your bank.
Report any faulty or damaged items within 5 working days of receiving your order and we will arrange a replacement or full refund, including any return postage where applicable.
Our Products, Ingredients and Quality
As a family-run business with more than 30 years of experience, we’ve always believed in working with nature, guided by science. We carefully select ingredients for their quality, purpose, and bioavailability, using research to inform our formulations while avoiding unnecessary fillers. Our in-house Nutrition team of qualified nutritionists also plays an important role in guiding product development.
Our products are manufactured in facilities across the UK, USA and Europe, all operating to GMP standards, with quality controls at every stage.
Yes. Every product is manufactured to GMP standards and batch tested to verify identity, purity, and potency. A Certificate of Analysis is also provided for every batch as part of our quality assurance process.
Many of our products are suitable for vegans and vegetarians. Suitability is clearly labelled on each product page, so please check the individual product for details.
Many of our products are gluten-free. Allergen information is listed on every product page and on-pack, so we always recommend checking the label for the individual product before purchasing.
We list full allergen information on every product page. Where allergens are handled in our suppliers’ or manufacturing partners’ facilities, strict validated allergen control procedures are followed to minimise the risk of cross-contamination.
Unless otherwise stated on the product page, our capsules are made from plant-based HPMC (hydroxypropyl methylcellulose).
We carefully select every ingredient for its quality, purpose, and bioavailability, using only what is needed in each formula and avoiding unnecessary fillers wherever possible. You’ll find the full ingredients list for every product on its product page and on the label.
Our Short Date Offers are genuine Good Health Naturally products approaching their best before date, offered at a reduced price. They are the same carefully formulated products you’d usually buy, simply offered at a reduced price because they are approaching their best before date.
Store in a cool, dry place away from direct sunlight, with the lid tightly closed, unless the label states otherwise (some products may require refrigeration after opening). Always keep supplements out of the sight and reach of children.
The best before date indicates the period during which the product is expected to retain its stated quality when stored as directed.
Every product page includes a full ingredients list, suggested use, allergen information, and any relevant storage instructions. You’ll also find this information on the product label when your order arrives. If you have any questions about a particular product before ordering, our friendly team and in-house Nutrition team are always happy to help.
Many people choose to take more than one supplement as part of their daily routine. Whether particular products can be taken together depends on the formulas and your individual circumstances, so if you’re unsure, our Nutrition team or your healthcare professional will be happy to advise.
If you are taking prescribed medication, are pregnant or breastfeeding, or are under medical supervision, always consult your doctor or pharmacist before starting any new supplement.
Unless a product has been specifically formulated for children, we recommend speaking with our Nutrition team or a qualified healthcare professional before giving supplements to a child.
Stop taking the product and consult your doctor or pharmacist. Then contact our team on 0333 7777 333 or [email protected] so we can record the information and provide any further support we can.
Many of our supplements are designed to be included as part of a long-term wellness routine, but this will depend on the individual product and your personal circumstances. We recommend following the suggested use on the label and reviewing your supplement routine from time to time. If you’re unsure whether a product is suitable for longer-term use, our in-house Nutrition team will be happy to offer guidance.
This depends on the product. Some supplements are best taken with food, while others may be recommended on an empty stomach to support absorption. Always follow the suggested use on the product label, as it provides the best guidance for that specific formula. If you’re unsure, our team is here to help.
If you miss a dose, simply take your next dose as directed. There’s no need to take extra to make up for a missed serving unless the product label specifically advises otherwise. If you have any questions about how to take one of our supplements, our in-house Nutrition team is always happy to offer practical support and guidance.
If you are pregnant, breastfeeding, or planning a pregnancy, we recommend speaking to your doctor, midwife, pharmacist, or another qualified healthcare professional before taking any new supplement. They can advise on what is appropriate for your individual circumstances. If you have questions about one of our products, our in-house Nutrition team is also available to provide practical guidance on our range.
Nutrition Support
Yes. Our in-house Nutrition team of qualified nutritionists is here to provide practical, personalised guidance, whether you’re choosing a supplement for the first time or reviewing your current routine. They also play an important role in guiding product development, helping ensure our formulations reflect both traditional knowledge and modern research. Visit our Our Nutrition page to find out how to get in touch.
Yes, our nutrition team offers complimentary guidance on product selection and usage.
Sustainability and Packaging
Looking after the environment has been part of our family’s values for many years. We’ve introduced glass pots, recyclable refill pouches, and continue to review our packaging to help reduce plastic and minimise our environmental impact.
Yes, refill pouches are available for selected products, designed to refill your existing pot and reduce packaging waste.
Glass pots are fully recyclable in standard household recycling. Refill pouches are recyclable via your council’s local recycling scheme.
Trade and Practitioner Accounts
Yes. We work with retailers, health stores and distributors in the UK and internationally through Good Health Wholesale, our dedicated wholesale platform.
Yes. Practitioners can register through Good Health Professional, where you have access to practitioner pricing and dedicated support.
Free postage thresholds may differ on wholesale and practitioner orders. Full details are provided through your Good Health Wholesale or Good Health Professional account, or contact our team for guidance.
Account and Technical
We’re sorry you’re having trouble. Give us a call on 0333 7777 333 during opening hours (Monday to Friday, 9am to 5pm, excluding bank holidays) and we’ll do our best to get things working again as quickly as possible. It can also help to refresh the page, clear your browser cache, or try a different browser.
Use the password reset link on the login page and follow the instructions in the email. If you do not receive the email, check your spam folder or contact our team.
Log in to My Account to update your contact details, addresses and preferences. If you need help, our team can update details for you over the phone.
Contact and Opening Hours
Our team is available Monday to Friday, 9am to 5pm, excluding bank holidays. You can email [email protected] at any time and we will respond as soon as possible.
Call 0333 7777 333 (Monday to Friday, 9am to 5pm), email [email protected], or use the contact form on our Contact page. Our postal address is Good Health Forever Ltd, PO Box 799, Northwich, CW9 9WF.
Log in to My Account to update your contact details, addresses and preferences. If you need help, our team can update details for you over the phone.
