Frequently Asked Questions
Everything You Need to Know
You may have questions about orders, delivery, or customer support when exploring our health supplements. At Good Health Naturally, we’re here to address your concerns and provide clarity on our best-selling products and services. Below, you’ll find answers to our most frequently asked questions to make your shopping experience as smooth as possible.
What time do I need to order by for same-day shipping?
Orders placed before 1 PM GMT, Monday through Friday, will be shipped the same day. We work hard to guarantee prompt service for all customers.
Do you offer express shipping for UK orders?
Yes, we provide a DPD courier service guaranteeing delivery within 48 hours (excluding weekends). For UK orders over £100, this express option is free of charge.
Can you leave the package in a safe place?
If your package is shipped with Royal Mail, you can request it be left in a secure location. You’ll receive a one-hour time slot via email for DPD orders.
Are you open at the weekend and on bank holidays?
Our team is available Monday to Friday from 9 AM to 5 PM, excluding bank holidays. You can email us at sales@goodhealthnaturally.com and we’ll respond as soon as possible.
How much do I need to spend for free postage?
For UK orders, we offer free postage on orders over £60 in product value. Please note, this may differ on practitioner, trade and international orders.
I’m having a technical issue. What should I do?
Unfortunately, these things happen from time to time. Give us a call during opening hours and we’ll do our best to resolve this.
What should I do if there’s a problem with my order?
If your package arrives damaged or you have a problem with the products received, this should be reported within 5 working days of receiving your items. You can either give us a call on 0333 7777 333 or email us at: sales@goodhealthnaturally.com and our customer service team will be able to advise further.
Can I make changes to ny order?
If your order hasn’t been dispatched, we’ll do our best to make changes. Call us with your order number for assistance.
We prioritize your satisfaction and strive to provide reliable service for all your health supplement needs. Contact us anytime for further support.